Automobile repairs are inevitable if you own a vehicle. Knowing where you will take your vehicle when a breakdown occurs can not only save you money but also make the inconvenience a little less stressful.
Reputation: Asking friends and family where they take their vehicle. Inquire about their experiences and whether they would recommend them.
Mechanic Qualifications: Ask the shop manager if the mechanics are certified, such as Automotive Service Excellence (ASE). Do they have special certifications for items like brakes, electrical, transmission, etc.?
Warranty: If your vehicle is under a warranty, make sure the shop is authorized to perfrom the repairs. Any unauthorized repair may void your warranty and require you to pay for the repair.
Appearance of Service Area: Is the shop clean & well-maintained? Is the equipment and tools modern and applicable to your needs?
Customer Service: Do you require a loaner vehicle, a ride to work or special hours? Do you require a tow truck?
Cost: Ask for an estimate. Compare hourly rates among shops. Even parts can differ.
Being prepared for the inevitable breakdown is worth the time and effort. Not only for your checkbook but also for your peace of mind.
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